COVID SHIPPING UPDATE: Because of Omicron, some deliveries are taking longer than expected. For the latest info, check out Sendle's delivery updates page.

Events Policy

Event Enquiries
Upon completion of the ‘Event Enquiry’ form, please allow 2-5 business days for a response. You will be advise of a quote and a turn around time for completion of your order. 

Completing the ‘Event Enquiry’ form is an enquiry only and may be denied on the basis of current availability and budget limitations.

Please note that this is a quote and this may not be the final price upon completion.

Deposit
We require a 50% non refundable deposit to secure your event date and start sourcing materials, time spent quoting, liaising with clients and creating mood boards etc. You will have 24 hours to pay this once you have approved your quote.

If your event is 3+ months away, we require a 20% non refundable to secure your date. A further 30% deposit is to be made 1 month prior to you event date. All deposits will be applied to you final invoice.

Design
During the initial discussion of design, colour and floral choices ensure you are being very clear, precise and send through inspiration pictures.  Once your event enquiry has been approved and deposit has been paid, you reserve the right for Tallulah and Zane to have ownership of the design and no changes will be made upon completion.

Cancellation
You have 48 hours to cancel your event with us after paying your deposit. Your deposit is to be refunded back into your account (-$20 Admin Fee). After this time, has past unfortunately your deposit will be forfeited.

Covid-19 Policy
Due to the ever-changing COVID-19 situation, no refunds will be provided for cancelled events due to this. Please understand I am a small business and your deposits are used to pay bills, rent and keep my business running along with the cost and time already spent in preparation.